FAQ

What kind of ROI can a MySQL cost optimization consulting project deliver?

A landmark example is our consulting engagement with Ola to tackle their multi-million dollar MySQL and Aurora spend on AWS.

This wasn't just a rightsizing project; we delivered a complete, strategic FinOps framework to re-architect their cost structure. The result was a massive $1.78 million in annual savings. This demonstrates the immense and immediate ROI that a targeted, expert-led consulting project can provide for your MySQL environment.

Our AWS bill for MySQL and Aurora is growing. How does your ongoing service help us get control?

A prime example of our long-term impact is our partnership with Ola. We took on the challenge of their massive, multi-million dollar MySQL and Amazon Aurora footprint on AWS.

Our team didn't just offer one-time fixes; we implemented a complete FinOps framework as part of our ongoing management. The outcome was a staggering $1.78 million in annual savings while maintaining 100% business continuity. This is how our continuous, expert management gives you permanent control over your cloud budget.

Our AWS bill for MySQL and Aurora is growing. How does your ongoing service help us get control?

A prime example of our long-term impact is our partnership with Ola. We took on the challenge of their massive, multi-million dollar MySQL and Amazon Aurora footprint on AWS.

Our team didn't just offer one-time fixes; we implemented a complete FinOps framework as part of our ongoing management. The outcome was a staggering $1.78 million in annual savings while maintaining 100% business continuity. This is how our continuous, expert management gives you permanent control over your cloud budget.

Can you provide a real-world example of how you solve high-stakes TiDB performance challenges?

Absolutely. A landmark project for us was with Credgenics, whose mission-critical TiDB cluster was facing high query latency that threatened their ARR (Annual Recurring Revenue) growth.

Our team didn't just tune their cluster; we partnered with them to secure their revenue stream. Our expert intervention resulted in a 75% reduction in query latency, a 45% improvement in CPU efficiency, and 100% system stability. This is how we transform a technical risk into a platform for confident, high-speed growth.

Why should we trust Mydbops with our mission-critical MariaDB databases?

Our commitment to MariaDB goes far beyond a typical service provider; we are deeply and financially invested in its success. We are proud Silver Sponsors of the MariaDB Foundation.

This is a direct commitment we make to support the core engineering and long-term health of the open-source technology your business relies on. When you partner with us, you're not just hiring MariaDB experts; you are choosing a strategic partner who is dedicated to the future and stability of the entire MariaDB ecosystem.

Is TiDB a proven, enterprise-grade platform we can trust for our mission-critical workloads?

Absolutely. TiDB is a battle-tested platform trusted by some of the most demanding, high-concurrency companies in the world. It powers leaders in India's hyper-growth digital economy like Flipkart, Delhivery, BookMyShow, and Paytm, and is relied upon by global tech giants like Bolt and Pinterest.

As TiDB Premium Partners, our job is to bring that same world-class, enterprise-grade performance to your business, giving you the confidence that your infrastructure is built on a foundation trusted by the best.

What are the core business advantages of TiDB that your team expertly manages for us?

Our service expertly manages the key TiDB features that give you a competitive advantage:

  • Horizontal Scaling: Grow without fear by simply adding nodes.
  • Native High Availability: Achieve constant uptime and automatic failover.
  • Online DDL: Make schema changes anytime without locking tables.
  • True HTAP Engine: Get real-time analytics on your live data.
How do you handle TiDB version upgrades and security patching?

We manage all TiDB security patches and version upgrades as a core part of the service. Every update is meticulously planned with your team, tested in a staging environment, and executed during a low-traffic maintenance window using a rolling update strategy to ensure zero downtime for your TiDB cluster.

How do you tune TiDB for both transactional and analytical workloads?

We tune TiDB's unique HTAP architecture for your specific needs. This involves:

  • Optimizing the TiKV (row-based) storage for fast transactional performance (OLTP).
  • Configuring and tuning the TiFlash (column-based) replicas to accelerate real-time analytical queries (OLAP).
  • Rewriting slow queries to take full advantage of both storage engines.
What is your SLA for responding to critical TiDB incidents?

Our service is governed by a formal Service Level Agreement (SLA). When your TiDB cluster has a critical issue, an on-call expert is immediately alerted and begins active resolution, day or night. Our guaranteed response time for P1 (critical) incidents is 15 minutes.

What is included in your TiDB Remote DBA service?

Our service provides complete, 24/7 operational ownership of your TiDB cluster. This includes:

  • Proactive monitoring and incident response.
  • Continuous performance tuning of the TiKV and TiFlash storage layers.
  • Database security and compliance hardening.
  • A fully managed backup and disaster recovery strategy.

Unlimited operational requests for your TiDB environment.

Ultimately, why should we trust Mydbops as our TiDB long-term partner?

You should trust us because our expertise isn't just a claim; it's a certainty, recognized at the highest levels. We are TiDB Premium Partners, and our team includes India's First TiDB Certified Professional. As featured speakers at TiDB User Day 2025, our leadership is public and proven. This isn't just a service for us; it's our core area of pioneering expertise.

How will your TiDB service change our response to a 3 AM crisis?

It will allow you to sleep peacefully. When a critical alarm is triggered, the anxiety is ours, not yours. Our on-call expert is paged and begins working on the resolution within 15 minutes, guaranteed. We handle the entire crisis, turning a potential catastrophe into a resolved ticket in your inbox by morning.

What is the day-to-day experience like with your TiDB Remote DBA service?

The experience is complete peace of mind. It’s the feeling of knowing that a dedicated team of experts has taken full operational ownership of your complex TiDB cluster. You no longer have to worry about the day-to-day complexities of monitoring, tuning, backups, or patching. It's all handled, proactively and professionally.

How do you support large, multi-terabyte TiDB deployments, for instance on AWS?

Our team has specific, hands-on expertise in managing large-scale distributed databases like TiDB, including environments with over 18 terabytes of data. We provide a solution-based approach that covers architectural design, performance tuning for heavy workloads, and creating cost-management strategies to control your AWS expenses without sacrificing performance.

What unique advantage does your EDB certification provide?

Our EDB certification is a critical advantage for any business with an Oracle footprint. It's your assurance that we are experts in leveraging EDB's powerful Oracle compatibility features, which is key to a faster, lower-risk, and more successful migration to the PostgreSQL ecosystem.

How does your AWS certification specifically benefit us on RDS or Aurora?

AWS provides the platform; our certified experts know how to get the most from it. Our certification proves we manage PostgreSQL the AWS way.

  • For RDS for PostgreSQL, this means expertly optimizing parameter groups and correctly setting up integration with IAM and CloudWatch.
  • For Amazon Aurora PostgreSQL, our expertise goes deeper. We understand its unique storage system, allowing us to fine-tune it for maximum performance. We also set up its advanced features, like custom read endpoints and serverless models, to get you the best results from your AWS investment.

What is the experience of working with a certified PostgreSQL professional vs. a non-certified one?

The experience is the difference between anxiety and confidence. A certified professional doesn't guess; they operate from a proven playbook of best practices. This leads to faster problem resolution, more stable architectural decisions, and the peace of mind that comes from knowing your critical data is in the hands of a verified expert.

Your team is AWS, EDB, Google Cloud, and Azure certified. Why is this multi-certification so important?

Because modern businesses don't live in a single silo. Our multi-platform certification is your guarantee that we are true experts across the entire cloud and enterprise PostgreSQL ecosystem. Whether you're on AWS, migrating from Oracle with EDB, or scaling on Google Cloud, you get a team with a formally verified, best-practice understanding of your specific environment.

Our user base is in India and growing exponentially. How do we know your team can handle the scale and 'digital pressure' of a top unicorn?

This is our home turf and our core area of expertise. We understand that supporting a top Indian unicorn means engineering for "digital pressure" on a scale that is unique in the world. With the world's largest population and massive digital penetration, the concurrency demands are immense.

As a key player supporting India's digital economy, our team is not just familiar with this challenge; we are built for it. Our architects are experts in designing and managing the highly concurrent systems required to handle this load—from advanced connection pooling and query optimization to robust, scalable cluster architectures. We have the proven experience to ensure your database can handle the explosive growth and peak traffic of the Indian market, keeping your platform stable and your users happy.

Can your support service help us migrate from proprietary databases like Oracle or SQL Server?

Yes, and this is a core part of the worry-free experience we provide. A key part of our strategic support is helping clients achieve true database freedom.We specialize in guiding businesses away from the crippling annual license costs and vendor lock-in of proprietary systems like Oracle and SQL Server. This move puts you back in control of your technology roadmap and your budget. Our 24/7 support team then ensures your new open-source PostgreSQL environment is stable, performant, and secure for the long term.

How is your support different from the support included with AWS RDS for PostgreSQL?

AWS provides a fantastic, reliable platform, and their support ensures that platform is running. Our managed support ensures your application runs at peak performance on that platform. We solve application-level problems that RDS won't cover, like optimizing inefficient queries, fine-tuning autovacuum to prevent table bloat, and setting up proper connection pooling. Our SLAs are built around your business performance, not just platform uptime.

What makes your team different from other PostgreSQL database service providers?

Our commitment to the database community is public and proven. We are active sponsors and participants at major conferences like PGConf India, PgHyd. We've published over 360 technical articles and hosted 50+ webinars and community meetups, establishing us as a trusted voice in the industry. When you partner with us for support, you’re not just hiring DBAs; you're gaining access to recognized industry leaders.

What is the onboarding process for a new PostgreSQL support client?

Our onboarding is a seamless, non-disruptive process. It starts with a read-only audit assessment of your PostgreSQL environment to understand your architecture and identify immediate areas for improvement. We then securely deploy our monitoring agents and establish shared communication channels (like Slack or Google chat) to integrate with your team.

How are PostgreSQL support requests handled by your team?

You get direct access to our senior certified PostgreSQL DBAs. While we use a professional ticketing system to ensure every issue is formally tracked and resolved according to your SLA, there is no Level 1 helpdesk. Your requests are immediately handled by a certified expert with years of experience managing critical production environments.