FAQ

What kind of issues can Mydbops help troubleshoot in MongoDB Atlas?

We troubleshoot virtually any issue, both reactively and proactively. This includes everything from sudden application slowdowns and connection errors to complex performance optimization, security alerts, and incorrect configurations. If it affects your database's health, we handle it.

How does Mydbops handle 24/7 monitoring and incident response?

Our process is built for speed. Advanced systems monitor your Atlas environment 24/7. The moment an issue is detected, an alert is instantly sent to our on-call expert DBA. They acknowledge it and begin working on a resolution within minutes, guaranteed by our SLA.

Can you help us scale MongoDB Atlas without downtime?

This is a core part of our support. We provide proactive capacity planning to anticipate your needs. When it's time to scale your cluster up or down, we plan it carefully with your team to perform the operation with minimal disruption to your live application.

Will you help us manage backups and data recovery as well?

While Atlas provides the tools, we provide the management. We configure your backup policies according to best practices and, crucially, we design and test your disaster recovery plan. If the worst happens, we are the ones who will manage the process to get your data restored quickly.

How is your support different from hiring an in-house DBA?

Our service gives you three key advantages: you get an entire team of senior experts for a fraction of the cost of one in-house DBA. You get true 24/7 coverage without worrying about sick days or vacations. And you benefit from our team's broad experience solving problems for dozens of other companies.

Why is my MongoDB Atlas bill so high even though traffic hasn’t increased?

This is a very common issue. A high bill is often caused by inefficient queries or a poor indexing strategy, not just traffic. These problems force your database to work much harder, consuming more resources than necessary. Our job is to find and fix these hidden inefficiencies to lower your bill.

Can’t MongoDB Atlas automatically optimize performance on its own?

Atlas provides great tools, but it can't understand your specific application's logic. It won't rewrite a bad query or fix an inefficient schema for you. That requires human expertise. We provide that expert layer to tune your application for the Atlas platform, ensuring you get the performance you're paying for.

How do I know if my queries are slowing down my application?

The clearest signs are parts of your application feeling sluggish, slow page loads, or user complaints about timeouts. Behind the scenes, you might see high CPU usage in your Atlas dashboard. Our service uses advanced tools to pinpoint the exact queries causing these slowdowns.

What kind of savings can I expect after MongoDB Atlas optimization?

While it varies, it's common for our clients to see savings of 15-40% on their monthly Atlas bill. We achieve this by making your queries more efficient and then "rightsizing" your Atlas cluster, ensuring you're not paying for expensive resources you don't actually need.

Do you offer ongoing support after the initial optimization?

Our initial optimization is a one-time project to fix your current issues. Afterward, most clients choose our ongoing 24/7 Managed Services for Atlas. This ensures your database stays optimized as your application and data grow, giving you long-term peace of mind.

What challenges should I expect when migrating from on-prem MongoDB to Atlas?

Common challenges include ensuring data consistency, planning for network security, and post-migration performance tuning. Our job is to handle all of these for you. We create a detailed plan to manage these risks so your migration is smooth and predictable.

How long does a typical MongoDB Atlas migration take?

The timeline depends on factors like your database size, complexity, and testing requirements. A small, simple migration might take a week, while a large, complex one could take several. We provide a detailed project plan and a clear timeline upfront after our initial assessment.

Will there be any downtime during the migration?

Our primary goal is near-zero downtime. We use proven methods like live replication to keep your old and new databases in sync throughout the process. The final cutover is carefully planned and typically takes just a few minutes during a low-traffic window.

Can Mydbops help us choose the right cloud provider for our MongoDB Atlas setup?

This is a key part of our initial consulting phase. We help you choose the best cloud platform (AWS, Google Cloud, or Azure) based on your specific needs for performance, cost, and any existing cloud infrastructure you may have.

What kind of support is available after the migration is complete?

We don't just migrate and disappear. Every migration includes a period of post-launch support to ensure everything is stable and performing as expected. Afterward, most clients choose our ongoing 24/7 Managed Services for Atlas for complete, long-term peace of mind.

How is Mydbops different from just using MongoDB Atlas directly?

MongoDB Atlas provides a fantastic platform and tools. Our service provides the expert team that uses those tools for you, 24/7. We go beyond the platform by handling advanced query tuning, schema design, cost optimization, and proactive problem-solving—tasks that Atlas expects you to manage. We are the expert operators for your Atlas environment.

Can Mydbops help us migrate from self-hosted MongoDB to Atlas?

This is one of our core services. Our team has deep experience in planning and executing complex migrations from on-premise or other cloud setups to MongoDB Atlas, all with a proven process designed for minimal risk and downtime.

What kind of performance issues can Mydbops detect and fix?

We diagnose the root cause of any performance issue. This includes finding and fixing slow queries, identifying inefficient indexing strategies, correcting poor schema design, and resolving resource bottlenecks. Our goal is to ensure your application is fast and your users are happy.

Will I lose control over my database if I use your managed services?

You don't lose control—you gain an expert partner. You always retain full ownership and access to your Atlas account. We act as an extension of your team, handling the complex day-to-day management and security while you focus on your application.

How does Mydbops help reduce my cloud database costs?

We save you money in two key ways. First, we perform continuous performance tuning, which makes your database more efficient and reduces resource consumption. Second, we provide expert capacity planning and rightsizing, ensuring you are on the most cost-effective Atlas tier and not paying for resources you don't need.

What exactly does a MongoDB Remote DBA do for my business?

Our Remote DBA takes full ownership of your database's health. Think of it as having a world-class database expert on your team, ensuring your database is fast, secure, and reliable 24/7, all for less than the cost of a single full-time hire.

I already have a dev team. Do I still need Remote DBA support?

Yes, and your developers will thank you for it. Developers are experts at building applications; our DBAs are experts at managing databases. We handle the complex database tasks, freeing up your dev team to focus on creating new features instead of troubleshooting performance.

What happens if there’s a database issue in the middle of the night?

You sleep, and we fix it. Our systems monitor your database around the clock. If a critical issue is detected, an on-call expert DBA is immediately notified and begins working on the problem within minutes—day or night, weekend or holiday.

Can you help with scaling when traffic suddenly goes up?

This is a core part of our service. We proactively monitor your performance and growth trends to recommend scaling strategies before you need them. If you get a sudden traffic spike, we are there to tune the database on the fly to handle the load.

Is this service only for large setups or can smaller teams use it too?

Our service is designed for teams of all sizes. Startups get access to world-class expertise they couldn't otherwise afford. Larger enterprises get specialized support that complements their existing teams. We provide tremendous value at any scale.

How do I know if my MongoDB setup needs a performance or security audit?

You should consider a performance audit if you're experiencing issues like slow queries, application slowdowns, or if your database crashes often. A security audit is critical if you're preparing for a compliance check (like GDPR or HIPAA) or if it's been over a year since your last review. If your data and user base have grown significantly, a full audit covering both is highly recommended.

Will you just send me a report, or do you also help fix the issues?

The audit provides a detailed report with clear, prioritized recommendations. But we don't stop there. Most clients then hire us for a follow-up consulting project to implement the critical fixes and improvements we identified.

Can you work with my team during the audit, or do you work separately?

Yes, we work directly alongside your team. Through close coordination, we get a clear picture of your business goals and how your application works. This ensures our recommendations are not just generic, but are practical solutions tailored for you, which always include industry best practices. We deliver our findings in a way that empowers your team to understand the 'why' behind them, making it easier to manage the system effectively long-term.

What kind of security checks do you actually perform?

Our security audit is comprehensive. We examine user roles and permissions, check for network exposure, review your encryption setup (both for data at rest and in transit), and scan for any known vulnerabilities based on your specific MongoDB version.

Will the audit affect my database performance or cause downtime?

Our audit process is 100% non-invasive and read-only. We use standard monitoring commands that have a negligible impact. We will never change your data or configuration during the audit, so there is zero risk of downtime.

I already use MongoDB, what can your consulting service actually help with?

Our consulting service is designed for users like you. We solve specific, complex challenges that go beyond day-to-day operations. This includes projects like migrating to MongoDB Atlas, handling major version upgrades, in-depth performance tuning, optimizing your schema design, refactoring your architecture for scale, designing a robust Disaster Recovery (DR) plan, or conducting a full security audit.

How do I know if I need MongoDB consulting instead of managed services?

The choice depends on whether you have a specific problem to solve or if you need ongoing support.
Choose Consulting when you have a specific goal or a clear problem statement, such as: "We need to migrate to Atlas," "We must pass a security audit," or "We need to fix our performance issues." Consulting is a focused project to solve a defined challenge.
Choose Managed Services when your goal is long-term peace of mind. This is for when you want an expert partner to take over the full 24/7 responsibility for your database's health, performance, and security, so your team doesn't have to.

Do you offer support outside of India’s business hours?

We work with clients all over the world. While we coordinate standard calls during overlapping business hours, we schedule all critical work—like major upgrades or migrations—during your specific off-hours (evenings or weekends) to ensure zero disruption to your business.

How do you price MongoDB consulting, do I have to sign a long-term contract?

There are no long-term contracts for consulting. We price our services on a per-project basis. You'll receive a detailed proposal with a clear scope and the total cost upfront, so there are never any surprises.

Is this service only for large enterprises or can startups use it too?

Our services are designed for businesses of all sizes. We work with everyone from high-growth startups who need to focus on their product, to large enterprises that require deep, specialized database expertise. We offer flexible plans that provide incredible value at any scale.

Will this service help if my app is slowing down due to database issues?

Definitely. This is one of the most common reasons clients hire us. Our team specializes in finding and fixing the root cause of database slowdowns. We continuously optimize queries, analyze indexing strategies, and tune server settings to make your application fast and responsive.

How fast do you respond if something goes wrong?

Our systems monitor your database 24/7. When a critical issue happens, our on-call expert is alerted and begins working on within minutes, day or night. Our response times are guaranteed by a formal Service Level Agreement (SLA).

Can I get help even if my MongoDB setup is already live?

Most of our clients come to us with established, live applications. Our entire onboarding process is designed to be safe and seamless, allowing us to connect to your systems and start improving them without any disruption to your business.

What’s included in your Root Cause Analysis reports?

Our Root Cause Analysis (RCA) reports are enhanced with Generative AI to pinpoint the true root cause with incredible speed. Your report is delivered using a clear framework that details the cause of the incident, our resolution, and provides AI-powered recommendations to prevent it from ever happening again.

How do you handle security and access to our systems?

Security is fundamental to our service. We only access your systems through secure, encrypted connections (like a VPN). We sign strict NDAs (Non-Disclosure Agreements) and operate on a "least-privilege" basis, meaning we only get the permissions we need to do our job, and nothing more.

I’ve got a team already, can you work alongside them?

We are designed to be a seamless extension of your team. We collaborate closely with your developers and admins, acting as the specialized database experts they can rely on. This frees them up to focus on building new features while we ensure the database is fast and reliable.

Do you really offer 24/7 support, or is that just during business hours?

This is true 24x7x365 support. It’s not just a ticketing system. When you have a critical issue, you get an expert MongoDB DBA working to resolve it within minutes, any time of the day or night, including weekends and holidays.

What kind of issues can you help me fix in MongoDB?

We can help you fix virtually any issue. Our experts handle everything from slow queries and application slowdowns to sudden downtime, replication problems, and emergency data recovery. If your MongoDB database isn't working perfectly, we can find the problem and fix it fast.

How has Mydbops helped clients optimize database performance for AI and machine learning applications?

Recent case studies highlight our work optimizing databases for AI workloads, including vector search implementation in MariaDB, data pipeline optimization, and specialized database configurations that support machine learning models with minimal latency.

How has Mydbops helped clients reduce database infrastructure costs while improving performance?

Our case studies document comprehensive cost optimization analyses that have saved clients 30-60% on infrastructure costs through database consolidation, query optimization, proper indexing strategies, and cloud resource right-sizing.

Which industries are covered in your case studies?

We’ve worked with startups, unicorns, e-commerce companies, fintech firms, and SaaS providers — giving you examples across various industries

What measurable performance improvements have clients experienced after Mydbops database optimization services?

As documented in our case studies, clients typically see query response times reduced from seconds to milliseconds, with one client reporting a 99.9% reduction in unplanned downtime and another achieving a 70% reduction in database resource consumption.

How has Mydbops helped e-commerce companies scale their database infrastructure during peak seasons?

Our case studies demonstrate how we've enabled e-commerce clients to scale 20X in short timeframes through strategic database optimization, load balancing with ProxySQL and MaxScale, and implementing high-availability solutions like InnoDB Cluster and MariaDB Cluster.

Can I share your case studies with my team?

Yes, our case studies are free to access and share. You can use them internally for discussion, evaluation, or decision-making support

Do you provide open-source solutions in your case studies?

Yes, many of our solutions leverage open-source tools and best practices for database performance, backup, and monitoring.

Can I request a custom consultation after reading a case study?

Yes! If you find a case study that reflects your current challenges, feel free to reach out. We’re happy to discuss how we can help.

How do I find a case study relevant to my technology stack?

Our case studies are categorized by database types (MySQL, MongoDB, PostgreSQL, etc.), challenges solved, and solutions implemented — making it easy to find what’s relevant.

Are your case studies based on real client engagements?

Absolutely. All our case studies are based on real clients and real outcomes, with client consent to share non-sensitive project details.

Does Mydbops offer free consultations?

Yes! We offer a free initial consultation to understand your database needs, whether it's migration, performance tuning, or managed services.

Where is Mydbops located? Do you serve clients globally?

Mydbops is headquartered in Bengaluru, India, but our expertise goes far beyond borders. We proudly serve a wide range of global clients across the United States, Europe, the Middle East, Southeast Asia, Singapore and other international locations. Our team is fully equipped to deliver remote-first database solutions, no matter where you're located.

What information should I include in my contact message?

To help us respond quickly, please share your name, company, a brief description of your database requirements, and any specific issues you're facing.

What database technologies does Mydbops support?

We specialize in MySQL, PostgreSQL, MongoDB, MariaDB, TiDB, Cassandra, and ScyllaDB — including cloud-based and on-prem deployments.

Is Mydbops available for emergency support or critical issues?

Yes, we provide emergency and 24x7 support for mission-critical database issues.

Can startups or small businesses work with Mydbops?

Absolutely. We work with companies of all sizes — from fast-growing startups to large enterprises — and tailor our services based on your stage and needs.

How does Mydbops ensure data security when handling client databases?

Data security is a top priority. We follow strict access control, secure connections, and NDA agreements for every engagement. Your data is safe with us.

Does Mydbops provide support for cloud-based database solutions?

Yes, we offer comprehensive support for cloud databases including AWS RDS, Azure SQL, Google Cloud SQL, and other major providers.

How can I get in touch with the Mydbops team

You can reach out to us through the contact form on this page or email us directly at info@mydbops.com. We’ll get back to you within 15 mins.

How does Mydbops support international clients across different time zones?

With a team structured to provide round-the-clock coverage, Mydbops delivers 24/7 support handling 3000+ tickets daily, ensuring responsive assistance for clients worldwide while maintaining superior performance for mission-critical database operations regardless of location.

What database management services does Mydbops offer beyond basic administration?

Mydbops provides comprehensive services including vendor negotiation assistance, MaxScale solutions, ProxySQL implementation, InnoDB Cluster, Group Replication, MariaDB Cluster, Galera Cluster implementation, cloud migration, disaster recovery planning, query optimization, and 24/7 monitoring—all tailored to meet unique business requirements.

What kind of clients does Mydbops work with?

We work with startups, enterprises, SaaS platforms, and large-scale corporations, including AWS consulting partners and global tech leaders, offering solutions customized to their business scale and needs.

Does Mydbops support 24/7 database monitoring and incident response?

Yes, with 24/7 monitoring, we ensure uninterrupted performance, proactive alerts, and rapid issue resolution — typically within 15 minutes — to minimize downtime and keep your systems running smoothly.

Can Mydbops help with database migration to the cloud?

Absolutely. We've successfully completed 120+ cloud database migrations, enabling businesses to modernize infrastructure while ensuring zero downtime and complete data integrity.

What makes Mydbops different from other database service providers?

Mydbops stands out due to our real-time observability tools, 99.999% uptime, cost-optimized solutions, and our ability to handle over 10 billion transactions daily across 3000+ servers.

Is Mydbops certified for database security and compliance?

Yes, we are both PCI-DSS and ISO certified, ensuring that our database management practices adhere to the highest security standards and compliance protocols.

What types of databases does Mydbops specialize in?

Our expertise spans across MySQL, MariaDB, MongoDB, PostgreSQL, TiDB, and Cassandra, with specialized services tailored to each technology’s architecture and business use case.

How many years of experience does Mydbops have in database management?

We have 8+ years of industry expertise, delivering reliable and secure database solutions to over 800 clients across the globe — trusted by startups, enterprises, and unicorns alike.

What is Mydbops and what services do you offer?

Mydbops is a leading open-source database management company offering Managed Services, Consulting, Performance Tuning, Auditing, and Cloud Migration solutions for MySQL, MariaDB, MongoDB, PostgreSQL, TiDB, Cassandra, and more.

Why choose Mydbops for Redshift consulting services?

With a team of certified DBAs and deep expertise in data warehousing, Mydbops delivers customized, performance-driven, and cost-efficient Redshift solutions to support your business goals.

Can Mydbops assist with Redshift setup and migration from other data warehouses?

Yes. We provide end-to-end setup services and seamless migration support from legacy systems or other cloud data warehouses to Amazon Redshift with minimal downtime.

Is Mydbops suitable for small businesses using Redshift?

Yes. Whether you’re a startup or an enterprise, our pay-as-you-go consulting model and tailored solutions make it cost-effective for businesses of all sizes to get the most out of Redshift.

How does Mydbops ensure ongoing optimization of Redshift clusters?

Our team continuously monitors your Redshift environment using advanced tools and provides regular performance reports and actionable optimization recommendations.

Can Mydbops help with Redshift data archival and partitioning?

Yes. We set up automation workflows for archiving historical data and implement intelligent partitioning strategies to improve query performance and manage storage effectively.

What’s included in Mydbops’ Redshift disaster recovery planning?

We design and implement robust disaster recovery (DR) and high availability (HA) strategies to minimize downtime and ensure data continuity in case of outages or failures.

Does Mydbops provide workload management configuration for Redshift?

Absolutely. We configure and fine-tune your Redshift Workload Management (WLM) queues for optimal resource allocation across concurrent queries, improving overall cluster efficiency.

How does Mydbops enhance Redshift security and compliance?

Our team performs security audits to detect vulnerabilities and implements security best practices including access controls, encryption, and compliance checks aligned with industry standards like GDPR and HIPAA.

Can Mydbops help reduce our Amazon Redshift costs?

Yes. We identify inefficient usage patterns and recommend the most cost-effective node types (such as RA3) and resource configurations, helping you reduce costs without compromising performance.

How does Mydbops improve Redshift performance?

We conduct a full database audit to optimize data distribution, sort keys, and workload management configurations. We also tune slow-running queries monthly for sustained performance gains.

What services does Mydbops offer for Redshift consulting?

Mydbops offers comprehensive Redshift consulting services including performance audits, workload management (WLM) tuning, cost optimization, query tuning, disaster recovery planning, and data security audits.

What is Amazon Redshift and how can it help my business?

Amazon Redshift is a fast, fully managed cloud data warehouse solution that enables real-time analytics on large datasets. It helps businesses gain deeper insights, improve decision-making, and scale their data operations effortlessly.

Why choose Mydbops for ScyllaDB consulting?

With deep NoSQL expertise and hands-on experience in deploying and managing ScyllaDB clusters, Mydbops offers tailored consulting services that enhance performance, reduce latency, and ensure scalability for your critical workloads.

What industries benefit the most from Mydbops ScyllaDB Services?

ScyllaDB is widely used in e-commerce, finance, telecommunications, gaming, and IoT industries. Our consulting services help businesses in these sectors achieve better performance and data efficiency.

Can Mydbops help set up ScyllaDB on cloud platforms like AWS or GCP?

Definitely. We support cloud-native deployments of ScyllaDB across AWS, GCP, Azure, or hybrid environments with secure networking and optimized instance usage.

Is ScyllaDB a good choice for real-time applications?

Yes. ScyllaDB is ideal for real-time use cases like IoT, ad-tech, gaming, and streaming platforms due to its low-latency performance and ability to handle millions of transactions per second.

How does Mydbops help optimize ScyllaDB performance?

We tune configurations for I/O scheduling, compaction strategies, caching, and other system-level parameters to improve database speed, throughput, and storage efficiency.

Does Mydbops provide backup and disaster recovery for ScyllaDB?

Yes. We offer automated, on-demand ScyllaDB backup solutions to locations like Amazon S3, local NFS, or EFS. We also define tailored retention policies and ensure smooth recovery procedures.

Can Mydbops assist with ScyllaDB data modeling and schema design?

Absolutely. Our consultants optimize your ScyllaDB data model, offering improvements in keyspace structure, materialized views, secondary indexes, and TTL management for efficient querying and storage.

What performance monitoring tools does Mydbops use for ScyllaDB?

We set up Grafana and Prometheus dashboards for real-time ScyllaDB monitoring, helping you track metrics like latency, throughput, node health, and query performance.

How does Mydbops ensure high availability and scalability with ScyllaDB?

We provide database failover setup, scalable architecture planning, and reserved instance optimization to ensure your ScyllaDB cluster remains resilient, available, and elastic.

Can Mydbops help migrate our data from Cassandra to ScyllaDB?

Yes. We offer seamless migration from Cassandra to ScyllaDB, with careful planning, performance validation, and post-migration support to ensure data integrity and service continuity.

What does Mydbops offer in its ScyllaDB Consulting Services?

Mydbops provides end-to-end ScyllaDB consulting services including installation, configuration, data migration, performance tuning, monitoring setup, backup, and recovery solutions customized for your infrastructure.

What is ScyllaDB and how is it different from Cassandra?

ScyllaDB is a high-performance, drop-in replacement for Apache Cassandra. It’s written in C++ (not Java) and is designed for low latency and high throughput, making it ideal for real-time big data applications.

Why should I choose Mydbops for Apache Cassandra consulting?

Mydbops brings deep expertise in managing distributed databases. With proven experience in performance tuning, migration, and 24/7 support, we help businesses scale securely and efficiently with Cassandra.

What industries can benefit from Mydbops Cassandra Consulting Services?

Industries such as fintech, e-commerce, gaming, IoT, and telecom—where data volume and high availability are critical—can greatly benefit from our expert Cassandra solutions.

How secure is my data with Mydbops Cassandra Services?

We implement best-practice security measures including SSL encryption, authentication configurations, and secure backup to cloud storage options like S3 or NFS.

Does Mydbops support cloud deployment and management of Cassandra?

Yes, we offer cloud-native Cassandra deployment and configuration services across platforms like AWS, Azure, and GCP, with secure, scalable architecture.